CALL US: 706-288-6505
Servicing Rock Hill, SC and Surrounding Areas
Basic TV Mounting.
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Prepare.
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Be conversational and go over pre-call discussions regarding the service(s), TV, and mounting location.
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• Review the details of the Basic TV Mounting service with the client and outline the work you will be performing.
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Ensure the Basic TV Mounting service meets the client’s expectations and needs. The Basic TV Mounting is mounting a flat panel TV on the wall. It also doesn’t cover Drywall Fireplace Mounting, mounting the TV to a custom surface, or setting up audio devices.
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If the client would like a setup and tutorial, wires concealed, or streaming service support; it would be best to offer the full Premium mounting along with any appropriate add-on services.
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Help the client anticipate impact by outlining alterations that will be made to the structure and/or property to mount the TV.
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Ask questions and actively listen for the desired outcome; provide honest advice based on what is best for them.
Perform.
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If replacing a TV, uninstall existing unit and video devices from wall or furniture piece(s).
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If assembled, remove the base or pedestal from the TV and attach the mounting bracket or arms to the display.
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Secure the wall mount bracket to a standard wall based on manufacturer guidelines the desired mounting height from the client.
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Hang the TV on the wall mount bracket and use bracket adjustments to level and/or achieve best viewing angle.
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Route the interconnect cables to source device(s) and ensure the cables are neatly dressed. Cables will be exposed, not concealed within the wall or by installing cord covers/wire channels.
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Set security screws and plug the TV into an existing power outlet. TV power cables cannot be concealed within the wall.
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Connect the TV to video devices in a single room.
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Perform a test run of the setup
Present.
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Encourage questions and discuss In-Home Solutions that would improve the experience. Listen for insight to the client’s changing needs over time and help them envision and plan for the future.
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It’s like we were never here; clean up the work area and remove all tools, supplies, packing materials, and sweep as needed.
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Outline troubleshooting steps and/or tutorial documentation based on what’s included in the Basic TV Mounting service.
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Help your client know what to expect and prepare for what’s next; leave them with the appropriate contact information in case something goes wrong