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Wireless Camera Install

 Prepare.

  • Align on goals by recapping what was discussed during the pre-call such as mounting locations, height, and capabilities of the client’s wireless cameras.

  • Ensure the services purchased meet the client’s expectations and needs. Wireless Camera Install does not include concealment of wiring, setting up a wireless network, recommendations on camera placement, or modifying the home/mount to meet the client’s preference.

Perform.

  • Using the included mount(s) or those purchased separately, install wireless cameras in a location specified by the client. If mounting camera(s) or camera accessories to a surface such as brick or stucco, the Add-on service is required.

  • If applicable, install solar panels near the cameras that are being powered by the solar panels.

  • Guide the client through downloading the mobile application and assist in setting up any user accounts, system settings, and preferences. Recommend a strong/safe password and discuss the benefits of security enhancements like two-factor authentication. Show the customer how to update these credentials and settings for future reference.

  • Add and configure cameras to existing wireless network or client-supplied Smart Hub. This includes making any required network adjustments; like IP settings to improve reliability.

  • If needed, spend up to time personalizing the system. This includes adjusting the settings, notifications, automation rules, schedules, and events. Prepare for client demonstration and education.

Present.

  • Create excitement by providing a product overview, verifying camera position and coverage, and teaching the client how to remotely access the system.

  • Empower the client by having them show you what they learned and go over the features they’ll use most.

  • Encourage the client to ask questions and discuss In-Home Solutions that would improve the experience.

  • Clean up the work area and remove all tools, supplies, packing materials, and vacuum/sweep as needed.

  • Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network safe from potential risks and breaches. Go over battery charging and demonstrate how to change them.

  • Let your clients know we are with them for the long haul. Leave them with contact information for future support.

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