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Home Security Sensor & Device Install.

Prepare.

  • Align on goals by recapping the conversation you had with the client during the pre-call to ensure the services purchased meet the client’s expectations and needs. This service does not include the installation of a wired camera, home Wi-Fi Setup, wire runs, thermostat installation, door lock installation, doorbell installation, smoke detectors, or monitoring services.

  • The provider of home monitoring services is not setup, integrated, or supported, through Faith Installation

  • The client must enroll or register for any monitoring or surveillance services on their own.

  • Be influenced by actively listening for the desired outcome and asking questions – understand what matters and why.

  • Faith Installation is not authorized to connect any voice commands to Fire, Life, or Safety contacts.

Perform.

  • Verify sufficient network connectivity is available for the hub, bridge, and/or base station device. This may require a wired or Wi-Fi connection and varies by manufacturer and model.

  • Guide the client through downloading the mobile application and assist in setting up any user accounts, system settings, and preferences. Recommend a strong/safe password and discuss the benefits of security enhancements like two-factor authentication. Show the customer how to update these credentials and settings for future reference.

  • Install and configure 1 primary base station/sensor hub and perform any required firmware updates.

  • Install and configure up to 10 smart home status devices.

  • Connect devices to existing Wi-Fi network and install in the client-specified locations. This includes mounting using Velcro, double sided tape, or other basic installation methods.

  • Educate the client on how to configure sensors and other accessories for notifications and general status updates.

  • When applicable and included in the kit, perform the add on Wi-Fi camera service for 1 Wi-Fi camera.

  • Test the devices to ensure they are working properly to prepare for client demonstration and education.

Present.

  • Create excitement by sharing your knowledge and enthusiasm about what’s possible by providing a product overview demonstrating the capabilities of their sensors and devices.

  • Empower the client by having them show you what they learned and go over how to operate their new devices.

  • Encourage questions and discuss In-Home Solutions that would improve the experience. Consider the client’s changing needs over time and help them explore and plan for the future.

  • Clean up the work area and remove all tools, supplies, packing materials, and vacuum/sweep as needed.

  • Discuss basic troubleshooting steps, tutorial documentation, and best practices to keep their data, personal information, devices, and network safe from potential risks and hacks.

  • Be there for the client. Provide them with support instructions including necessary contact information in case they need it later.

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