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Premium Mounting.


  • Show the client you are invested in understanding their expectations and align on goals regarding the service(s).

  • Act with inclusion and explain the Premium Mounting service to the client and the work you will be performing.

  • Confirm they understand that Premium Mounting does not include a Drywall Fireplace Mounting, Custom Surface Mounting, or any audio or smart home setup.

  • Encourage questions and let the client know you have their best interests at heart by going over alterations that will be made to the residence.

  • Empower the client as the decision maker and provide honest advice based on what is best for them.


  • If replacing a TV, uninstall existing unit and video devices from wall or furniture piece(s).

  • If assembled, remove the base or pedestal from the TV and attach the mounting bracket or arms to the display.

  • Secure the wall mount bracket to a standard wall based on manufacturer guidelines and client’s desired mounting height.

  • Route the properly rated interconnect cables through a single stud bay, furniture, or wire concealment kit. All cables should be neatly dressed, and entry/exit points finished with a plate or wall bushing.

  • Hang the TV on the wall mount bracket and use bracket adjustments to level and/or achieve best viewing angle.

  • Set security screws and plug the TV into an existing power outlet. TV power cables cannot be concealed within the wall.

  • Connect the TV to video devices in a single room and add network capable video devices to an existing network.

  • Perform any needed firmware updates and assist the client with setting up subscription service

  • Adjust the picture, sound, and general settings, of the system for optimal use for the client and room.

  •  Program the manufacturer, non-learning, remote control(s) and setup an existing voice control for basic TV commands.

  • Perform a test run of the setup to prepare for client demonstration and education.

  • Secure the mounting bracket to a surface other than standard drywall such as: o Decorative surfaces –marble, stone, brick, etc. o Mounting a motorized mount to any standard surface. o Installing a mount with an integrated enclosure to any standard surface. o Mounting into a wood cabinet. o Mounting to a ceiling.

  • Utilize the appropriate tools, parts, and supplies. Complete the installation based on manufacturer guidelines and the desired mounting height/distance provided by the client.

  • Hang the display on the mounting bracket and use hardware adjustments to level and/or achieve best viewing angle.

  • Once the mounting and associated Parent TV services are complete, perform a test run of the setup to prepare for client demonstration and education. (if going on Brick or Stone)


  • Paint the picture of possibility through sight and sound. Give the client the remote(s) and walk them through power, input, and general functionality of each video device.

  • Show the client how new technology fits into their life by outlining menu options that can be personalized for the client’s unique needs like audio and video settings, network settings, power settings, etc.

  • Answer any questions the client may have and discuss In-Home Solutions that would improve the experience.

  • It’s like we were never here; clean up the work area and remove all tools, supplies, packing materials, and vacuum/sweep as needed. Perform haul-away/recyclery as workorder dictates.

  • Furnish basic troubleshooting steps and/or tutorial documentation based on the TV and video device setup.

  • Be there for the client. Provide them with support instructions including necessary contact information in case they need it later.

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